--- title: Contact us url: https://www.tnhealthcoverageexplained.org/contact description: Contact the Tennessee health insurance editorial team with corrections, questions, or story tips — replies usually within two business days; no personal advice. last_verified: 2026-10-17 publisher: TN Health Coverage Explained (independent; does not sell insurance) --- # Contact us We're an independent, not-for-profit educational site, so there's no sales team on the other end. We read everything that comes in. The fastest way to reach the editorial team: - **Email:** [CONTACT EMAIL] - **Phone:** [CONTACT PHONE] We aim to reply within two business days. ## What to send us **Corrections.** If something on the site is wrong or out of date, tell us which page and what's off. If you can point us to the primary source — a HealthCare.gov page, a CMS document, a tn.gov page — we'll get to it faster. Our corrections policy lives on [how we verify](https://www.tnhealthcoverageexplained.org/how-we-verify): we fix errors and disclose that we fixed them. **Questions.** If a guide left you confused, or a question you have isn't answered anywhere on the site, ask. Real reader questions are how new guides get written. **Story tips.** If something changed in your corner of Tennessee's insurance landscape — a carrier pulled out of your county, a local enrollment event worked well, a short-term plan did something surprising, a Navigator office closed — we'd like to know. We follow up on tips that can be verified against a primary source. **Feedback on the site.** Tell us what's useful and what isn't. We'd rather hear that a page is confusing than have you quietly leave. ## What we can't do We are an editorial guide, not a licensed insurance agency, and we **cannot give personal insurance advice or enroll anyone** — in a marketplace plan, TennCare, CoverKids, Medicare, or anything else. If you need help with your own situation, these are the right doors to knock on: - **HealthCare.gov** — 1-800-318-2596 (TTY 1-855-889-4325), 24/7 except holidays. Enroll, compare plans, and get answers about your marketplace account. - **GetCoveredTenn** — 1-866-475-7879. Tennessee's Navigator program: free, unbiased help with marketplace, TennCare, and CoverKids enrollment — in-person in 10 counties (Cheatham, Davidson, Fayette, Robertson, Rutherford, Shelby, Sumner, Tipton, Williamson, Wilson), phone/virtual statewide. - **TN SHIP (State Health Insurance Assistance Program)** — 1-877-801-0044. Free, unbiased Medicare counseling, run by the Tennessee Commission on Aging and Disability. - **TennCare Connect** — 855-259-0701. Apply for or ask about TennCare and CoverKids. - **Tennessee Department of Commerce & Insurance, Consumer Insurance Services** — (615) 741-2218 or 1-800-342-4029. File complaints and request external review of denied claims. If you send us a personal advice or enrollment question anyway, we'll point you to one of the resources above rather than guess at your answer. --- ## Frequently asked questions **How quickly will I hear back?** We aim to reply within two business days. Corrections that affect facts people rely on — dates, deadlines, eligibility rules — get priority, and urgent corrections (a wrong deadline during open enrollment, for example) are handled the same day when possible. **I found an error. What do you need from me?** The page it appeared on, what's wrong, and a source if you have one. A link to HealthCare.gov, CMS, or tn.gov helps us verify and fix quickly. You don't need a source to report something — we'll do the checking. **Can you tell me which plan to buy?** No — we can't give personal insurance advice or enroll anyone. Use the resources above: GetCoveredTenn (1-866-475-7879) and HealthCare.gov (1-800-318-2596) both offer free, unbiased help with exactly that question. **Can you help me appeal a denied claim?** We can't represent you, but we can point you in the right direction: after your plan's internal appeal, Tennessee consumers can request an external review through the Tennessee Department of Commerce & Insurance, and Consumer Insurance Services at 1-800-342-4029 can explain the process. **Do you want press inquiries or partnership pitches here?** Yes — [CONTACT EMAIL] is the right address. Just know in advance that we don't run sponsored content, paid placements, or insurer advertising, so partnership pitches involving money for coverage aren't a fit. --- ## Sources - HealthCare.gov — 1-800-318-2596 (enrollment and plan questions) - GetCoveredTenn — 1-866-475-7879 (Tennessee Navigator program) - TN SHIP — 1-877-801-0044 (free Medicare counseling) - TennCare Connect — 855-259-0701 (TennCare and CoverKids applications) - Tennessee Department of Commerce & Insurance, Consumer Insurance Services — (615) 741-2218 or 1-800-342-4029 (complaints, external review)